Shipping Information

Domestic Shipping

• Free Shipping
  Enjoy free domestic shipping on all orders—no minimum purchase required.
  

• Delivery Timeline

  • Made‑to‑Order Items: 7–20 working days from order confirmation. (updated on 15-07-2025)

  • Ready‑to‑Ship Items: Dispatched within 48 working hours.

• Order Confirmation
  You’ll receive an order summary by email immediately after placing your order. A tentative delivery date for made‑to‑order items will be shared within 48 hours of order placement.

• Need It by a Specific Date?
  Email us at hello@fancypastels.com as soon as you place your order, and we’ll do our best to meet your timeline.

• Cancellations & Changes

  • Orders may be canceled or modified within 24 hours of placement.

  • Orders placed during a sale or using any promotional offer are not eligible for cancellation or modification.

  • Once dispatched, orders cannot be canceled or refunded. 

• Missed Delivery
  If you’re not available at the delivery address, please email hello@fancypastels.com to arrange redelivery.

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International Shipping

Shipping Charges

• • Free on orders above ₹20,000.

  • Standard rates apply for orders below ₹20,000 (calculated by weight and destination zone at checkout).

• Delivery Timeline
  10–30  working days (allow for potential customs delays). In case you need the order by a particular date, please email us on hello@fancypastels.com with your order number. 

• Tracking
  Once your order ships, we’ll send tracking details to your registered email address.

• Customs Duties, Taxes & Import Fees
  • Customs duties, import taxes, VAT, or any other charges levied by the destination country are the sole responsibility of the customer.
  • These charges are not included in the product price or shipping fees displayed at checkout.
  • Customs policies vary from country to country. We recommend contacting your local customs office for details regarding applicable duties or taxes before placing your order.

• Refused Packages & Returns from Customs

• • If a customer refuses to pay the customs duties/taxes and the package is returned to us:
    • No refunds will be issued.
    • Instead, we will provide store credits equal to the order value, after deducting:
      1. The original shipping charges (to the customer),
      2. The return shipping charges (back to us), and
      3. Any custom duties or import fees charged to us during the process.
  • If the return cost plus customs charges exceed the order value, no store credit will be issued.
• Order Value & Restrictions
  • Some countries may impose import restrictions or require additional documentation. In such cases, the responsibility lies with the customer to ensure compliance.
• Tracking & Support
  • Once your order has been shipped, you will receive a tracking link via email.
  • For assistance with your international shipment, please contact our support team at hello@fancypastels.com

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If you have any questions about your shipment, reach out to us at hello@fancypastels.com.
Thank you for supporting our handcrafted creations! 😊